F.A.Q.

How can I get a quote?

Please fire us an email over to info at drawnbythelight.co.uk

How long will it take?

We work on a queue based system where new jobs are added to the end of our queue AFTER the initial deposit has been paid.
Our machine lead times start around 2 days, but during busy periods please allow up to 7 working days.
Design times can only be estimated after a consultation.

What materials can you NOT process

PVC, Formaldehyde based wood(exterior), Ferrous metals, Certain plastics.

Can you give me a quick/rough quote from a description?

NO. we could give you a ballpark but please do not hold us to this as prices and times vary massively based on the design.

Can you draw a vector drawing for me?

Yes, we charge £10 per hour for design services, please contact us for more information.

How large can you laser cut / engrave?

Our machines can cut/engrave up to 2440 * 1220mm.

Can I supply my own materials?

Yes, however due to restrictions, however we have the final say on whether your material is acceptable after seeing it.

Can I get a sample made up?

Yes.

Can you cut metals?

No. we cannot cut any metals. We can engrave certain metals, please contact us for more information.

I need to discuss a job in detail, can I come to speak to you in person?

Yes, of course. Our studio is open between 10am and 6pm on weekdays but please, get in touch first to book an appointment.

Can I drop into you studio any time to have something laser cut or engraved?

No, please book an appointment before arriving to ensure you are not disappointed.

Can I cut the job myself?

No, due to health and safety and training procedures we cannot allow anyone to use our machines without us operating them.

Can I stay in the studio whilst my job is being processed?

Yes, please arrange this in advance and we are more than willing to make you a brew too :)